Kangwon Land is set to revolutionize the customer experience with the launch of their new ‘Mobile Casino Ticketing System’ starting at 9 AM on the 20th. Patrons will be able to bypass the traditional ticketing queues and purchase their entry tickets directly through the ‘High1 Resort Mobile App’, leading to a significant reduction in entrance waiting times.
Customers set to enter the popular Kangwon Land Casino can look forward to a considerable improvement in convenience from the 20th onwards. This innovative approach is especially beneficial for customers who have pre-booked and received faster entry sequence numbers, further enhancing satisfaction levels.
Operating daily from 6:10 AM until midnight, the mobile ticketing service enables users to register personal bank accounts with the app to pay the 9,000 KRW entrance fee. While Kangwon Land will cover the 88 KRW ticketing fee, customers would need to pay the same amount in case of cancellations.
Moreover, the anticipated introduction of biometric entry systems in September, utilizing facial recognition and vein identification, is expected to completely resolve long-standing customer inconveniences during ticketing, entry, and re-entry processes.
Interim CEO Choi Chul-kyu has emphasized the company’s commitment to customer service improvement by actively soliciting and incorporating employee suggestions and feedback to raise service levels to noticeably better standards.
Complementing these initiatives, Kangwon Land under the acting leadership of Choi has been driving change and innovation internally. Casino-goers have already benefited from a host of enhanced policies, including extended rest times for seated customers, revised ARS reservation timings, a once-a-month entry system for local residents, extended operating hours for Texas Hold’em games, and the establishment of regular forums for customer feedback.
Relevant Additional Facts:
– Kangwon Land is the only casino in South Korea where Korean citizens are allowed to gamble. It’s an exception to the country’s strict gambling regulations that predominantly allow gambling only for foreign visitors at other casinos.
– The casino sector, including Kangwon Land, has been significantly impacted by the COVID-19 pandemic, with restrictions on the number of visitors and operational hours to adhere to social distancing protocols.
– Mobile ticketing systems are part of a broader trend in the casino and entertainment industry, aiming to leverage technology to enhance customer service and streamline operations.
Key Questions and Answers:
Q: What are the benefits of the Mobile Casino Ticketing System for Kangwon Land?
A: The Mobile Casino Ticketing System allows for a more efficient and convenient entrance process for patrons, reducing waiting times, and improving overall customer satisfaction. It also represents a more hygienic contactless solution which is particularly important in the context of a global pandemic.
Q: How might the introduction of biometric entry systems in September affect customer privacy?
A: While biometric entry systems can significantly expedite the entry process, they also raise privacy concerns as sensitive biometric data will be collected and stored. It is critical for the casino to ensure robust data protection measures are in place to maintain customer trust.
Key Challenges or Controversies:
– The collection and handling of personal data (including bank account and biometric information) is always sensitive, and there could be challenges in ensuring data security and privacy.
– Technology adoption may vary among users, with some customers possibly finding it difficult to adapt to a mobile ticketing system.
Advantages:
– Greater convenience and time savings for customers.
– Potential for reduced queues and improved social distancing.
– Environmental benefits from decreased use of paper tickets.
– Data collection from the app could provide valuable insights into customer behavior.
Disadvantages:
– Reliance on technology may exclude patrons who are not tech-savvy or without access to a smartphone.
– Inherent cybersecurity risks related to personal and financial data.
For more information related to Kangwon Land, you can visit their official website at High1 Resort.