OnePlus has made a surprising announcement for purchasers of the OnePlus 12R, providing them with a limited-time opportunity to receive a full refund. This decision was made due to an inadvertent error in the handset’s storage configuration listing. The confusion arose when OnePlus mistakenly advertised the OnePlus 12R with UFS 4.0 storage instead of the intended UFS 3.1 specification.
Customers who opted for the higher storage variant (256GB) of the OnePlus 12R are eligible for this refund offer, which is valid until mid-March. OnePlus President and COO, Kinder Liu, clarified that affected customers have until March 16 to initiate a refund request. To claim the refund, customers are required to reach out to OnePlus’ customer service to discuss the file system discrepancy and begin the return process.
This refund opportunity demonstrates OnePlus’ commitment to resolving the issue and providing a satisfactory resolution for its customers. Many companies often fail to address such concerns adequately, but OnePlus is taking proactive steps to rectify the situation.
The OnePlus 12R, launched alongside the flagship OnePlus 12 model, offers impressive specifications. It features a Snapdragon 8 Gen 2 chipset, a top-notch screen, a massive battery with fast charging support, and more. The device runs on OxygenOS 14, based on Android 14, and is priced at Rs 39,999 in India.
In terms of photography, the OnePlus 12R boasts a 50-megapixel Sony IMX890 primary camera, accompanied by an 8-megapixel ultra-wide-angle camera and a 2-megapixel macro camera. The device also includes a 16-megapixel front-facing selfie camera. Additionally, the OnePlus 12R is equipped with a 5,000mAh battery that supports 100W SuperVOOC charging. Notably, OnePlus remains one of the few top smartphone brands that continue to bundle a charger in the retail box.
In conclusion, OnePlus has taken a commendable step by offering a full refund to customers who purchased the 256GB storage variant of the OnePlus 12R. This refund window allows affected customers to rectify the situation and obtain reimbursement for their purchase. OnePlus’ customer service teams are fully briefed and prepared to assist buyers through the refund process.
FAQ Section
1. Why is OnePlus offering a full refund for the OnePlus 12R?
– OnePlus mistakenly advertised the OnePlus 12R with UFS 4.0 storage instead of the intended UFS 3.1 specification. To rectify this confusion, OnePlus is providing a refund opportunity.
2. Who is eligible for the refund offer?
– Customers who purchased the higher storage variant (256GB) of the OnePlus 12R are eligible for the refund.
3. Until when is the refund offer valid?
– The refund offer is valid until mid-March, specifically until March 16.
4. How can customers claim the refund?
– Customers need to reach out to OnePlus’ customer service to discuss the file system discrepancy and initiate the return process.
5. What does this refund opportunity demonstrate about OnePlus?
– OnePlus is committed to resolving the issue and providing a satisfactory resolution for its customers. They are taking proactive steps to rectify the situation.
Definitions
– UFS: Universal Flash Storage, a storage specification used in mobile devices for faster data transfer.
– Snapdragon 8 Gen 2: A high-performance mobile chipset manufactured by Qualcomm.
– OxygenOS: The custom operating system developed by OnePlus for their smartphones.
– Android 14: The latest version of the Android operating system.
– IMX890: The model number of the primary camera sensor manufactured by Sony.
– SuperVOOC charging: Fast charging technology developed by OPPO, OnePlus’ sister brand.
Suggested Related Links
– OnePlus Official Website: Visit the official website of OnePlus to learn more about their products and services.
The source of the article is from the blog oinegro.com.br