OnePlus has recently acknowledged an oversight regarding the storage technology of its new OnePlus 12R smartphone. The company has promptly offered a solution to the buyers who may have been affected by this mistake. While this news may have raised some eyebrows, it is commendable to see OnePlus taking responsibility and providing a quick resolution.
In a recent post on the community forum, Kinder Liu, the COO and President of OnePlus, shared the revised details about the OnePlus 12R storage technology. It was revealed that the 12R variant does not support the UFS 4.0 standard as initially claimed, but instead features UFS 3.1 storage. This discrepancy was present not only during the phone’s launch but also on the company’s official website.
To address any concerns or feelings of betrayal among customers, OnePlus has assured buyers of the 256GB variant of the OnePlus 12R that they are eligible for a full refund if they are dissatisfied with the device. This opportunity to secure a refund is available until March 16, 2024, providing customers with ample time to reach out to the customer service team and discuss their concerns.
It is worth noting that OnePlus had introduced the Trinity Engine, a software feature aimed at enhancing memory and storage performance. Many speculated that this feature was made possible due to the utilization of the latest storage standard. While OnePlus’s slip-up in providing accurate product details is regrettable, it is laudable that the company is offering consumers the choice to either keep their device or opt for a full refund.
The OnePlus 12R, priced at Rs. 39,999 in India, boasts impressive features that appeal to tech enthusiasts. As OnePlus rectifies its storage technology issue, it is important to appreciate the company’s commitment to customer satisfaction and their willingness to rectify any missteps. This incident serves as a reminder that even prominent manufacturers can make errors, and it is crucial for them to take swift action in rectifying their mistakes.
FAQ:
1. What oversight did OnePlus recently acknowledge?
OnePlus recently acknowledged an oversight regarding the storage technology of its new OnePlus 12R smartphone.
2. What solution has OnePlus offered to affected buyers?
OnePlus has offered affected buyers of the OnePlus 12R smartphone a full refund if they are dissatisfied with the device.
3. What was the discrepancy in the initial product details?
The initial product details claimed that the OnePlus 12R supported the UFS 4.0 standard, but it was revealed that it actually features UFS 3.1 storage.
4. Until when is the opportunity to secure a refund available?
The opportunity to secure a refund is available until March 16, 2024.
5. What software feature did OnePlus introduce?
OnePlus introduced the Trinity Engine, a software feature aimed at enhancing memory and storage performance.
6. What pricing was mentioned for the OnePlus 12R in India?
The OnePlus 12R is priced at Rs. 39,999 in India.
Key Terms/Jargon:
1. UFS 4.0: UFS stands for Universal Flash Storage, and UFS 4.0 is a storage standard that offers faster data transfer speeds and improved performance compared to previous versions.
2. UFS 3.1: UFS 3.1 is a storage standard that provides fast data transfer speeds and improved performance but is not as advanced as UFS 4.0.
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