When it comes to Samsung, I’ve always been a loyal customer. From my Samsung Ecobubble washing machine to my Samsung Galaxy S23 Ultra mobile phone, I’ve never had any major issues with their products. However, my recent experience with the Samsung Odyssey G9 Neo has been nothing short of a nightmare.
It all started when I decided to upgrade my GPU to an AMD 7900 XTX. Previously, I had a 4070 Ti, and while I experienced some glitching with my Neo, it was easily fixed with a driver restart. But with the AMD card, the glitching persisted, and I had to power cycle the monitor to make it stop.
Frustrated, I decided to reach out to Samsung for a warranty repair. I contacted them via WhatsApp and after some back and forth, I was able to start the repair process online. A technician from CERepair, contracted by Samsung for repairs, came to my house and replaced the main board of the screen. However, this only led to more problems.
The monitor no longer displayed a model code or serial number, and I couldn’t set Local Dimming or use HDR. It also lost its “G-SYNC Compatible” status. It was clear that the new PCB wasn’t configured properly or wasn’t the right one for my monitor.
I reached out to Samsung multiple times, but it took a week to finally get a hold of someone who promised to pick up the monitor for further repairs. Unfortunately, it took even longer for the monitor to be returned to me because it was “misplaced” in the wrong repair center. When it was finally delivered, the flickering issue seemed even worse than before.
I filmed the problem again and reported it to Samsung. After days of waiting and contacting different representatives, CERepair finally called to arrange a pick up. However, given their previous mishandling of the situation, I refused and shared my frustration with Samsung once again.
At this point, I am disappointed with the lack of attention and resolution I have received. It’s disheartening that Samsung, a company I’ve trusted for years, has been unable to address and fix the issues with my Samsung Odyssey G9 Neo. I hope that they will take my concerns seriously and provide a satisfactory resolution soon.
FAQ Section:
1. What is the main issue the author is facing with their Samsung Odyssey G9 Neo monitor?
– The author is experiencing glitching and flickering issues with their Samsung Odyssey G9 Neo monitor.
2. How did the author attempt to resolve the issue?
– The author contacted Samsung for a warranty repair and a technician replaced the main board of the screen.
3. What problems arose after the repair?
– The monitor lost its model code and serial number, and features such as Local Dimming and HDR were no longer available. It also lost its “G-SYNC Compatible” status.
4. How long did it take for the author to get a hold of someone from Samsung?
– It took a week for the author to finally get a hold of someone from Samsung who promised to pick up the monitor for further repairs.
5. What happened during the return of the monitor?
– The monitor was “misplaced” in the wrong repair center, causing a delay in its return to the author.
6. What was the outcome after the monitor was returned?
– The flickering issue seemed even worse than before.
7. How did the author respond when offered another pick-up by CERepair?
– The author refused the pick-up due to their previous mishandling of the situation and expressed frustration with Samsung.
Key Terms and Jargon:
– GPU: Graphics Processing Unit, a component used for rendering graphics in computers.
– AMD 7900 XTX: A specific model of AMD graphics card.
– 4070 Ti: A specific model of graphics card.
– PCB: Printed Circuit Board, a board that holds and connects electronic components.
Related links:
– Samsung: Official website of Samsung.
– AMD: Official website of AMD, the manufacturer of graphics cards.
– Graphics Processing Unit (GPU): Wikipedia page explaining GPUs.
The source of the article is from the blog reporterosdelsur.com.mx