Google Search, one of the best search tools available, is introducing a new feature that could revolutionize customer support. Taking inspiration from the “Hold for Me” feature available on Pixel phones, Google is now testing the experimental “Talk to a Live Representative” function.
The key difference is that users no longer have to make the call to customer support themselves. When searching for a specific company’s support number, Google will offer the option to make the call on your behalf. Once you find the desired number, you can instruct Google to make the call, and you will be connected to a live representative. No more navigating through phone menu options, as the process is similar to having someone call you back.
Currently, the feature is in the experimental phase and not widely available. Google has announced that “Talk to a Live Representative” is now accessible to Search Lab users in the USA using the Chrome browser on computers and the Google app on Android and iOS. It is uncertain if and when this feature will be rolled out to a broader user base, but it certainly appears to be very useful. What’s especially noteworthy is that it doesn’t require the use of Pixel phones or Google Assistant; it works for everyone.
Contacting customer support can often be frustrating and time-consuming, but the new Google Search feature has the potential to change that. Whether you need assistance from an airline, a mobile network operator, or a courier company, you can now rely on Google to make the call for you. It’s only a matter of time before this intelligent feature becomes widely available, eliminating the hassle of independently reaching out to customer support.
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The source of the article is from the blog agogs.sk