Apple has recently been investigating touch screen issues in certain models of the Apple Watch Series 9 and Apple Watch Ultra 2. The company acknowledges the problem and is actively working to find a solution. In a statement provided to authorized Apple service providers, the company stated that it is aware of the issue and is conducting further investigation.
Customers affected by this problem report false touches on the display, some describing it as “ghost touches.” This can cause unstable screen behavior or unexpected jumps, even without user interaction. Additionally, affected Apple Watches may initiate unintended phone calls and prevent passcode entry.
To assist customers in resolving this issue, Apple recommends updating the software on their Apple Watch. This suggests that the company expects to address the problem through a future watchOS update. However, Apple has not provided specific details regarding the extent of the issue or a potential fix schedule. It is unclear whether faulty components are contributing to the problem.
While Apple continues its investigation, technicians have been instructed not to repair affected models of the Apple Watch. Instead, customers experiencing this issue are advised to perform a force restart on their Apple Watch. This can be done by simultaneously holding the multifunction vent and side button for at least 10 seconds until the Apple logo appears.
Apple Watch Series 9 and Apple Watch Ultra 2 were released in September 2023 and gained popularity among consumers. However, this touch issue is a cause for concern for some users. As always, Apple strives to provide its customers with reliable and user-friendly products, and the company is actively working on resolving this problem.
In summary, Apple has confirmed and is actively investigating the touch screen issue affecting certain models of the Apple Watch Series 9 and Apple Watch Ultra 2. The company has provided guidelines for customers and technicians while working on a solution. Apple’s commitment to delivering high-quality products remains unwavering, and the company aims to resolve and fix this issue as quickly as possible.
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