Microsoft is currently working on resolving the issue of access to Outlook.com accounts reported by users. Since January 23, many users have been experiencing difficulties in connecting to Outlook 2013, Outlook 2016, Outlook for Microsoft 365, Thunderbird, and mobile mail apps using POP, IMAP, and Exchange connections.
According to information from Microsoft, some users have reported that logging in using an app password restores the connection, but shortly after, the connection is lost again. Affected customers see pop-up messages asking for their password and offering the option to “Remember my login information.” However, even after entering the correct password, the dialogue box keeps appearing as the application attempts to establish a connection to the account.
The Outlook team is currently working to fix this issue and will provide more information when a solution becomes available or when further details arise.
Microsoft advises affected users who cannot use clients to connect to their Outlook.com accounts to use Outlook.com in a web browser until the problem is resolved.
In recent months, the company has also addressed other issues related to Outlook.com. In December, a problem that caused Outlook Desktop clients to crash when sending emails from Outlook.com accounts was fixed. Additionally, in July, a bug causing email search problems for Outlook.com users was resolved.
Previously, in June, Microsoft confirmed that some of its services, including Outlook.com, OneDrive, and Azure Portal, were inaccessible due to Distributed Denial of Service (DDoS) attacks carried out by Anonymous Sudan, a notorious cyber threat actor allegedly with Russian connections.
FAQ:
1. What problem are users reporting with their Outlook.com accounts?
– The problem involves difficulties in connecting to Outlook 2013, Outlook 2016, Outlook for Microsoft 365, Thunderbird, and mobile mail apps using POP, IMAP, and Exchange connections.
2. What actions is Microsoft taking to resolve this issue?
– The Outlook team is working on fixing this issue and will provide more information when a solution becomes available or when further details arise.
3. What suggestions are given to users affected by this issue?
– Microsoft recommends that affected users who cannot use clients to connect to their Outlook.com accounts should use Outlook.com in a web browser until the problem is resolved.
4. What other issues have recently been resolved with Outlook.com?
– In December, a problem that caused Outlook Desktop clients to crash when sending emails from Outlook.com accounts was fixed. Additionally, in July, a bug causing email search problems for Outlook.com users was resolved.
5. Which services were inaccessible due to DDoS attacks?
– Previously, in June, some of Microsoft’s services, including Outlook.com, OneDrive, and Azure Portal, were inaccessible due to Distributed Denial of Service (DDoS) attacks conducted by Anonymous Sudan.
Definitions:
– Outlook.com: Free web-based email and calendar services offered by Microsoft.
– POP: A mail protocol that allows downloading and deleting emails from a remote mail server.
– IMAP: A mail protocol that enables synchronization of messages between a mail client and a remote mail server.
– Exchange: A mail and calendar server used by Microsoft.
Suggested Related Links:
– Outlook.com
– Microsoft Support for Outlook
The source of the article is from the blog smartphonemagazine.nl