According to Orange Spain, the Spanish branch of the leading French telecommunications operator, automation can make a company more human-centered and focused on responsible artificial intelligence. They are pioneers in using automation to change the way their employees serve customers. At Orange, automation has helped save millions of euros and hundreds of thousands of administrative hours, which can be redirected towards better customer focus. This means increased customer satisfaction, loyalty, and revenue.
Join UiPath and Orange Spain to learn about the power of automation and how telecom leaders are transitioning from AI theory to actual results within weeks, using automation + generative AI, UiPath’s specialized models, or their own artificial intelligence – all with built-in management. They are currently integrating existing systems to:
– Build better customer experiences
– Improve service delivery
– Increase network reliability and field technician/operations efficiency
– Optimize shared services such as HR, finance, procurement, and more to improve NPS, employee satisfaction, and capital allocation.
Key questions about automation at Orange Spain:
1. How does automation help the company save time and money?
Automation at Orange Spain has saved millions of euros and hundreds of thousands of administrative hours. This allows employees to have more time to focus on customer service, leading to increased customer satisfaction, loyalty, and higher revenues.
2. How does automation contribute to building better customer experiences?
By leveraging automation, Orange Spain is able to create better experiences for its customers. Through automated customer service processes, their needs can be addressed faster and more efficiently, resulting in increased customer satisfaction.
3. What are the benefits of automation for other areas of business such as HR, finance, etc.?
Automation also has positive impacts on other areas of a company’s operations. For example, in areas such as HR, finance, procurement, and more, automation can help optimize processes, improve NPS scores, increase employee satisfaction, and better allocate capital.
4. What are the specific benefits for networks and field technicians/operations?
Through automation, Orange Spain can increase the reliability and efficiency of its network and field technicians/operations. Automated processes can help diagnose and resolve issues more quickly and optimize the effectiveness of field technicians’ actions.
Suggested Related Links:
– UiPath – The homepage of UiPath, a leader in software automation.
– Orange Spain – The homepage of Orange Spain, the Spanish branch of the telecommunications operator Orange.
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The source of the article is from the blog toumai.es