The new entry rules at Costco store have caused confusion and frustration among some customers. Store patrons are reporting that the new policy implemented by the store means they can no longer share their membership with other family members or friends. Additionally, in order to enter the store and make purchases, it is necessary to scan the membership card.
One customer described his frustrating experience with a store employee who asked him for a physical card to scan. In a video posted on TikTok, the customer recounts that he realized he had forgotten his card and asked his brother to send him a photo of the card that could be scanned properly by the machine. However, he encountered difficulties when the store employee displayed inappropriate behavior.
The customer highlights that what bothered him the most was the way the employee reacted to the lack of a physical card. If she had simply told him that he needed a physical card and had to wait in line for a temporary card, he would not have been so irritated by the experience.
Some customers compare this experience to Costco’s competitors such as Sam’s Club. They believe that other stores are more technologically advanced and understanding towards customers.
Others point out the need to check a physical copy of the card when customers have to show or scan it at the checkout. Many of them consider it unnecessary, especially since purchases cannot be made without the card.
The new entry rules at the Costco store have elicited mixed reactions from customers. Some feel disoriented and frustrated by these changes, while others believe that the store should adapt to the modern technologies available at competitors. Regardless of opinion, customers will need to adjust and accept these entry rules.
Main Questions and Information Based on the Article Topics:
The source of the article is from the blog hashtagsroom.com