According to the latest information, the import and sales ban of Apple Watch in the United States may impact customers, especially those who own older models outside of the warranty period. Here are the key points to consider:
1. Models outside of the warranty period: Apple has informed its customer service teams that they will no longer replace Apple Watch models outside of the warranty period, including the Series 6, which is covered by the ban. Issues related to screen damage will not be covered under Apple’s exchange service.
2. Software-related assistance: While hardware-related issues may not be covered, Apple will still provide assistance for software-related problems, such as operating system reinstalls, for the affected models.
3. Scope of the ban: The ban applies to various Apple Watch models sold since 2020, including the Series 6, 7, 8, and Ultra, as well as the current models 9 and Ultra 2, all of which have patented blood oxygen level measurement features.
4. Warranty: Customers who purchased watches before the ban and have models still under warranty will not be affected by the ban on replacements. The standard warranty is one year, and its coverage can be extended through AppleCare.
5. Exchange and return policy: After the ban is implemented, Apple will not facilitate exchanges for watches purchased before the ban, such as changing colors or sizes, during the regular return period. However, accessory exchanges, such as straps, will still be allowed, and watches can be returned for a refund.
6. Impact on retail sellers: The ban specifically applies to Apple and its affiliated entities, but other retailers offering Apple Watch may not be affected. Whether the ban will be extended to retail sellers remains to be seen.
7. Availability of Apple Watch models: Apple has already ceased selling the Apple Watch Series 9 and Ultra 2 in the USA on its online store. However, the more affordable Apple Watch SE is still available for purchase.
8. Impact on India: The US import ban does not affect the sales of Apple Watch in India.
To lift the ban, Apple can either reach a licensing agreement with the complainant, Masimo, or resolve the patent infringement issue. Apple also has the option to appeal the ban to the United States Court of Appeals for the Federal Circuit. The company is actively working on software updates to address and mitigate this issue.
Although the ban poses some challenges for Apple Watch customers, the company is committed to finding a solution and ensuring smooth operation of its products.
FAQ:
Which Apple Watch models are affected by the ban?
The ban applies to various Apple Watch models sold since 2020, including the Series 6, 7, 8, and Ultra, as well as the current models 9 and Ultra 2.
Does the ban also apply to retail sellers other than Apple?
The ban primarily focuses on Apple and its affiliated entities, but it is not yet clear whether it will also include other retail sellers.
Does the ban on replacements also apply to watches under warranty?
Customers with watches under warranty will not be affected by the ban on replacements. The standard warranty is one year, and its coverage may be extended through AppleCare.
Definitions:
– Import and Sales Ban (ban) – a decision or regulation aimed at restricting or eliminating the import and sales of specific products.
– Warranty – a manufacturer’s or seller’s commitment to undertake appropriate repairs or exchange a faulty product within a specified period of time.
– AppleCare – a program offered by Apple that allows for extended warranty and additional service options for their hardware.
Source: example.com
The source of the article is from the blog aovotice.cz