In a recent internal memorandum, Apple has informed its customer support teams that it will no longer offer repair services for Apple Watch Series 6 models outside of the warranty period, reports Bloomberg News. This decision comes shortly after the announcement that Apple has temporarily halted the sale of its Series 9 and Ultra 2 smartwatches in the United States due to an ongoing patent dispute involving the technology for blood oxygen level monitoring.
According to the memorandum, customers with issues such as damaged screens will no longer have the option to repair their Apple devices. However, the company will continue to provide support in the form of software assistance, such as operating system reinstalls. Affected customers will be notified when hardware repairs are available again, as stated in the memorandum.
While this policy change may disappoint some Apple Watch Series 6 owners, it is important to note that Apple’s decision is likely driven by the ongoing patent dispute. Suspending repair services aims to prevent potential legal and patent complications that could arise from providing hardware repairs during the resolution of the patent dispute.
The Series 9 and Ultra 2 smartwatches are currently unavailable for purchase on the company’s website in the United States. The duration of this sales pause is unknown as Apple has not provided a specific date for resuming sales.
Apple has not yet commented on the contents of the memorandum. With the company’s focus on software assistance and potential future hardware repairs, affected Apple Watch Series 6 owners will need to explore alternative repair options.
Source: Bloomberg News.
The source of the article is from the blog reporterosdelsur.com.mx