Apple has recently made changes in its customer support policy, opting to discontinue the replacement of Apple Watch models without warranty, according to a report by Bloomberg News. This decision was taken after the temporary suspension of sales of the Series 9 and Ultra 2 smartwatch models in the USA, due to an ongoing patent dispute.
Customers seeking assistance for issues such as a cracked screen or other hardware problems with their out-of-warranty Apple Watch will no longer be eligible for a new device. However, Apple will still provide support for software-related issues that can be resolved through OS reinstallation.
Affected customers will be contacted by Apple when the company resumes its hardware replacement services. In the meantime, Apple will focus on offering alternative forms of assistance that do not require physical device replacement.
This change in customer support policy is a direct result of the patent dispute that has affected the availability of certain smartwatch models and the range of services offered by Apple. The company is dealing with the challenges arising from this dispute and working towards resolving the situation to provide the best possible customer experience.
Users of out-of-warranty Apple Watches experiencing hardware issues are advised to wait for further information from Apple regarding the resumption of hardware replacement services. Apple remains committed to providing the best support to its customers and will continue to seek solutions for those in need of assistance.
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