After updating to the new Google Play system in January 2024 (different from the January 5, 2025 update), users are reporting issues with accessing data stored in internal memory in various applications. This manifests as the inability to play audio/video files or take new photos, while files are also not visible in the “Files” app. Other applications are also not functioning properly.
This sounds similar to the problem from last year that affected devices with the multiple user option enabled. However, in the case of today’s problems, the installed Google Play system seems to be the culprit.
It is worth noting that the January 2024 update is not yet widely available, and most Pixel users (and other Android devices) are still using the November 2023 release. (You can check this in the Settings app > Security and privacy > System and updates.) Hopefully, this will limit the spread of the issue to new users, and Google may simply halt the update.
All owners of Pixel 8, 7, and 6 series are reporting this problem.
We will have to see how Google resolves this issue for users who have installed the update. Last time, it required another system update. If your phone is stuck in a boot loop with the message “Pixel is starting,” you could recover the data using the mentioned OTA update.
We have reached out to Google for more information.
This article discusses the issues users are facing after updating to the Google Play system in January 2024. It has been observed that users are experiencing problems accessing data stored in the internal memory of various applications. This includes the inability to play audio/video files, take new photos, and a lack of visibility for files in the “Files” app. Other applications are also not functioning correctly.
This is similar to the problems encountered last year that affected devices with the multiple user option. However, in today’s case, the Google Play system update might be the cause.
It is worth noting that the January 2024 update is not yet widely available, with the majority of Pixel users still using the November 2023 release. To check which system is installed on your phone, go to the “Settings” app > “Security and privacy” > “System and updates.” This may limit the spread of the issue to new users, and Google might suspend the update.
All owners of Pixel 8, 7, and 6 series are reporting this problem.
Currently, we await how Google will resolve this issue for users who have already installed the update. In the past, it has required another system update to fix similar issues. If your phone is stuck in a boot loop with the message “Pixel is starting,” you could recover the data using the mentioned OTA update.
We have reached out to Google for further information.
Vocabulary and Key Terms:
– Google Play: A digital platform for distributing applications on the Android system.
– Internal memory: The space where data is stored on devices.
– “Files” app: An Android app used for file management.
– OTA: Short for “Over-the-Air,” which refers to software updates sent wirelessly.
Suggested related links:
– android.com (official Android website)
– Google Play (Google Play store page)
The source of the article is from the blog agogs.sk