Roman GłogulskiAccording to the latest report from MedUX, a leader in network testing and benchmarking, EE has become the top performer in terms of 5G reliability and overall Quality of Experience (QoE) in London. MedUX conducted a comprehensive analysis, based on a rigorous methodology, including 88,311 radio samples and 11,833 tests conducted in the third quarter of 2023, evaluating the performance of the four major operators – Three, EE, O2, and Vodafone – in various key aspects of 5G service quality in the UK capital.
The report focused on overall quality of experience, which takes into account factors such as availability, accessibility, speed, streaming quality, and data and OTT service experiences.
EE stood out among the competition, offering the highest 5G registration rate, with service available 92% of the time. The operator also excelled in service reliability, with a rate of 99.6%, ensuring a consistent experience for customers. The report highlighted EE’s strong points in areas such as availability, web browsing, video gaming, and content streaming. With 22,709 radio samples and 3,040 tests conducted on their network, it was found that EE delivers excellent overall quality, fast video content loading, quick access to social media and OTT content, impressive gaming experiences, and download speeds reaching up to 800 Mbps.
While Vodafone takes the lead in terms of 5G download speed, surpassing EE by only about 2%, and Three stands out in terms of upload link (UL) speed with impressive maximum UL speeds of up to 157 Mbps, it is EE that is considered the dominant player in terms of overall 5G network performance in London.
Despite EE’s success, the report also highlights a broader perspective. Compared to their European counterparts, the 5G experience in London lags behind. MedUX plans to release a more comprehensive report on European comparisons in the first half of February. The report’s results indicate the need for improving the 5G landscape in the UK.
Rafael González, CMO at MedUX, emphasizes the importance of these findings for British network operators. He acknowledges that British networks are performing adequately, but there is a clear difference when compared to other regions in Europe. González believes that by using the data provided in the MedUX report, operators can take specific steps to improve 5G implementation nationwide.
It will be interesting to see how operators utilize this valuable information to continuously improve the quality of services and digital experiences for their customers throughout 2024 and beyond. For those interested in a deeper analysis of the results, the full report is available [here](link to the report).
