Chinese smartphone manufacturer OnePlus recently introduced its latest model, the OnePlus 12R, in India. The device was promoted as having UFS 4.0 storage on the highest-end variant. However, social media reports claiming that the 256GB version actually had UFS 3.1 storage spread quickly, leading to widespread recognition of the issue. OnePlus promptly issued an apology and has now taken steps to rectify the mistake by offering refunds to affected users.
Kinder Liu, President and COO of OnePlus, recently posted an update informing OnePlus 12R users that they can contact customer service to discuss the issue, including the option of receiving a refund until March 16, 2024. Liu assured users that customer service teams are well-informed about the situation and have been actively addressing user concerns.
While emphasizing the positive aspects of the OnePlus 12R, Liu’s statement highlights the company’s commitment to restoring trust in the brand. The acknowledgment of the mistake on February 12 further emphasized OnePlus’ dedication to transparency.
During the launch of the OnePlus 12R, the brand introduced Trinity Engine, a set of software algorithms designed to optimize device memory and storage performance over time. A communication error led to the incorrect claim that UFS 4.0 storage was being utilized in certain variants. However, Liu clarified that Trinity Engine enhances storage performance in all OnePlus 12R variants, which are actually equipped with UFS 3.1 storage.
Users were advised to contact Customer Support at the time of the initial announcement to discuss the matter. OnePlus’ swift response and willingness to offer refunds demonstrate the company’s commitment to maintaining customer satisfaction and upholding its reputation.
In conclusion, OnePlus is taking responsibility for the storage discrepancy in the OnePlus 12R and offering affected users the option of a refund. Through its proactive approach, the company aims to rebuild trust and reassure its customers of the brand’s dedication to delivering quality products.
FAQ:
1. What is the OnePlus 12R?
The OnePlus 12R is the latest smartphone model introduced by Chinese manufacturer OnePlus.
2. What storage issue did OnePlus face?
There were social media reports claiming that the 256GB version of the OnePlus 12R had UFS 3.1 storage instead of the promoted UFS 4.0 storage.
3. How did OnePlus address the issue?
OnePlus promptly issued an apology and offered refunds to affected users. Users could contact customer service and discuss the issue, including the option of receiving a refund until March 16, 2024.
4. Who is Kinder Liu?
Kinder Liu is the President and COO of OnePlus.
5. What did Kinder Liu’s update state?
Kinder Liu informed OnePlus 12R users that they could contact customer service to discuss the issue and confirmed that customer service teams are actively addressing user concerns.
6. What is Trinity Engine?
Trinity Engine is a set of software algorithms introduced by OnePlus during the launch of the OnePlus 12R. It is designed to optimize device memory and storage performance over time.
7. What storage does the OnePlus 12R actually have?
All OnePlus 12R variants are equipped with UFS 3.1 storage, despite the initial incorrect claim of utilizing UFS 4.0 storage.
8. How can users get support regarding the storage issue?
Users were advised to contact Customer Support at the time of the initial announcement to discuss the matter.
9. What is OnePlus’ goal in addressing the issue?
OnePlus aims to rebuild trust and reassure its customers about its commitment to delivering quality products by taking responsibility for the storage discrepancy and offering affected users the option of a refund.
Definitions:
– UFS: UFS stands for Universal Flash Storage, a high-speed flash storage standard used in smartphones and other devices.
– COO: COO stands for Chief Operating Officer, who is responsible for the daily operations of a company.
Related Links:
– OnePlus Official Website
– OnePlus Support
The source of the article is from the blog jomfruland.net