Despite LG’s dedicated efforts, the recall of the LG ESS solar batteries is proving to be a challenging endeavor. With approximately 5,000 batteries still unaccounted for, the potential risk of 13 fires remains a cause for concern.
Since its inception in 2021, the voluntary recall has gained significant attention through media coverage from reputable sources such as CyberShack. However, due to the involvement of third-party installers who handle a substantial portion of battery sales, LG faces difficulty in obtaining user contact information.
Now, the situation has escalated to such an extent that the Federal Assistant Treasurer, Hon. Stephen Jones, has issued a proposed recall notice, marking the final step towards making the recall mandatory. To mitigate the potential risks, LG has planned an extensive advertising campaign and is implementing additional measures to ensure that consumers from diverse cultural and linguistic backgrounds are well-informed about the recall.
Remedies for the recall include a free replacement of affected LG batteries, including the labor required for uninstallation and installation of the new battery. Alternatively, consumers may opt for a full refund. For the Software Fix Recall, diagnostic software will be installed to identify and deactivate batteries at risk of overheating, with LG providing replacement or full refunds for the affected batteries.
As an additional offering, LG acknowledges the inconvenience caused to consumers by compensating for any higher power bills incurred while waiting for a replacement or refund.
To facilitate the recall process, LG encourages all owners of LG ESS solar batteries, including those rebranded as SolaX or purchased from specific suppliers, to download the recall app on Android or iOS platforms. Affected batteries can be identified through their unique serial numbers.
It is important to note that while this situation may raise doubts about the reliability of LG ESS solar batteries, it is commendable that LG has taken a responsible and proactive approach throughout the recall process. Despite the challenges of tracking the batteries once they leave LG’s possession, the company remains committed to rectifying the situation by offering no-cost replacements for batteries that are part of the faulty batch. This level of commitment stands in stark contrast to the actions of untrustworthy solar battery importers. Rest assured, LG’s resolve in managing this recall will strengthen confidence in their product for users moving forward.
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The source of the article is from the blog agogs.sk