Introduction
Australian consumer protection authorities have issued a warning regarding the potential defects in approximately 5,000 LG batteries, which may overheat and pose a fire hazard in homes throughout the country. On Monday, the Australian Competition and Consumer Commission (ACCC) released a “notification of potential recall,” following an earlier recommendation for consumers to check and disable their solar energy storage systems if they are using the LG batteries subject to the voluntary recall, and to replace them as soon as possible for safety reasons.
Incidents and Recall
According to the commission, thirteen instances of property damage related to these batteries have been reported in Australia, including one house fire in the state of Victoria. “The notification of potential recall is a formal step towards a compulsory recall and highlights the serious risk associated with approximately 5,000 affected LG solar energy storage batteries that have not yet been located,” said Catriona Lowe, Deputy Chair of the Commission. Lowe suggests that the Commission and LG Energy Solution, the provider of batteries used in the affected energy storage systems, including those branded as SolaX and others, should hold a conference to discuss the issue. “LG Energy Solution is committed to providing a comprehensive explanation to the Commission during a dedicated conference in the next stage of the [potential recall] process,” stated the South Korean company on Monday. “LG Energy Solution is actively working to carry out the recall and is fully engaged in the process with utmost sincerity.” According to the ACCC, LG and SolaX have been assisting customers with battery replacements, cost refunds, or software upgrades at no additional cost as part of the current voluntary recall.
FAQ
1. Which company is responsible for the recall of LG batteries from the market?
The responsible company for the recall of LG batteries from the market is LG Energy Solution.
2. What are the risks associated with these batteries?
LG batteries can overheat and pose a fire hazard, which is a serious threat to homes in Australia.
3. How many incidents of damage have been recorded in Australia?
Thirteen incidents of property damage related to these batteries have been recorded in Australia, including one house fire in the state of Victoria.
4. What are the recommendations from the Australian Competition and Consumer Commission?
The Commission recommends that consumers check and disable their solar energy storage systems if they are using LG batteries subject to the recall, and replace these batteries as soon as possible for safety reasons.
5. Does LG Energy Solution provide support to customers regarding the battery recall?
Yes, LG Energy Solution is assisting customers with battery replacements, cost refunds, or software upgrades at no additional cost as part of the current voluntary recall.
Key Term Definitions
– Solar Energy Storage System: A device or set of devices used to collect and store electrical energy generated from solar panels.
– Fire Hazard: A state in which something is at risk of being damaged or destroyed by fire.
– Recall: The process of removing a product from the marketplace due to a defect, danger, or other reasons.
Suggested Related Links:
– LG Official Website
– Australian Competition and Consumer Commission
The source of the article is from the blog kunsthuisoaleer.nl