The lack of spare parts in the automotive market is causing problems and delays in car repairs, leaving drivers uncertain. This issue affects both customers and the insurance industry, as well as manufacturers who are forced to redirect parts deliveries to production lines instead of repair workshops.
The shortage of spare parts has serious consequences. Insurance companies increase premiums or terminate policies due to delayed repairs, component theft from parked cars is on the rise, and manufacturers prioritize production flow over repairs.
There are numerous examples of customers waiting for repairs. One of them is AM from Nottingham, who has been waiting for four months to repair his Honda. The car failed its inspection due to a faulty passenger seatbelt, making it uninsurable. Despite three missed repair deadlines, Honda UK claims that the part is being actively pursued by the supply department and is a priority. The customer has also not received a loaner car or compensation for the wait.
Another case is RR from London, who has been waiting since April of last year to repair his Alfa Romeo. Despite multiple interventions and promises from the manufacturer, the repair has not been completed.
Car manufacturers aim to make it as difficult as possible for customers and journalists to access information. Many customers rely on the protection provided to them by the Consumer Rights Act 2015, which allows for a refund or replacement of a faulty vehicle within the first six months of purchase.
Compensation firms and customers can file complaints with The Motor Ombudsman, who will investigate and resolve conflicts if more than eight weeks have passed since the complaint was filed or the customer reaches a deadlock with the manufacturer.
The availability of spare parts may be difficult for dealerships to control, but the possibilities of staying in contact with customers are unlimited. Regardless of the cause, the silence from car manufacturers is inappropriate and unacceptable. Customers should fight for their rights, citing relevant legislation and utilizing available avenues of appeal, such as The Motor Ombudsman.
Frequently Asked Questions (FAQ) about the Lack of Spare Parts in the Automotive Market:
The source of the article is from the blog be3.sk