Bambu Lab has officially recalled all A1 3D printers (excluding A1 Mini) due to safety concerns after discovering “unstable temperature readings” caused by a damaged heating cable. After further investigation, Bambu has determined that “less than 0.1% of all sold A1 printers” are affected by this issue but cannot ascertain the exact cause. As a result, the company is offering full refunds to all A1 printer owners who wish to return their devices.
The recall only applies to A1 printers, and printers from the X1, P1, and A1 Mini series remain unaffected. These models have been praised for their user-friendly printing capabilities.
Here is a brief summary of the situation:
Last week, Bambu Lab identified a design flaw in the heating cable of the A1 3D printers that could lead to deformations and potential short circuits.
This week, the company has discovered another unknown issue causing temperature problems in some printers.
To prioritize safety, Bambu is recalling all A1 3D printers it has sold. The company is offering full refunds, $80 vouchers towards a replacement model, or $120 vouchers for use in their store if customers choose to repair their printers themselves using free replacement parts.
For more information:
Last week, the company revealed that they did not properly design the thermal overload protection in the heating cable, which resulted in easy damage and the possibility of a short circuit. However, Bambu now believes that there may be another unknown issue affecting certain printers, leading to the decision to recall the A1 model.
Bambu Lab states that it will take up to 15 business days to process each refund. However, if customers prefer to use their refund towards the purchase of another printer, they will be granted an $80 voucher for that purpose or for buying an upgraded A1 printer once they become available, around May. Alternatively, customers can choose to repair their A1 printers themselves, receiving a $120 voucher to be used for any item in Bambu’s online store (provided that self-repair is legal in their country). Bambu has released an instructional video on the replacement process along with a detailed tutorial to help customers decide if they are comfortable with the DIY approach.
Finally, Bambu requests that A1 printer owners inform the company of their chosen option through a registration page to ensure an adequate supply of replacement parts. Opting for self-repair will extend the A1 printer’s warranty by an additional six months. In a previous blog post, Bambu included some images of the damaged cable as well as the healthy cable.
FAQ:
1. Why is Bambu Lab recalling A1 3D printers?
Bambu Lab is recalling A1 3D printers due to issues with “unstable temperature readings” caused by a damaged heating cable.
2. How many A1 printers are affected by this issue?
Less than 0.1% of all sold A1 printers are affected by this issue.
3. What are the options for A1 printer owners?
Bambu is offering full refunds or $80 vouchers towards a replacement model or a $120 voucher to be used in their store if customers choose to repair the printer themselves using free replacement parts.
4. Is there support for self-repairing the printer?
Yes, Bambu provides an instructional video and a detailed tutorial on the replacement process to help customers decide if they are comfortable with a DIY approach.
5. How long will it take to process a refund?
It will take up to 15 business days to process each refund.
6. Can an updated A1 printer be purchased?
Yes, updated A1 printers will be available around May.
7. Is self-repair legal?
If choosing self-repair, customers should ensure that it is legal in their respective countries.
8. Will self-repair extend the A1 printer’s warranty?
Yes, self-repair will extend the A1 printer’s warranty by an additional six months.
Terminology:
– A1 3D printer – a 3D printer model produced by Bambu Lab.
– Heating cable – the component of a 3D printer responsible for heating the print surface.
– Deformations – distortions or creases.
– Short circuit – a situation where an electric current flows directly from one point to another, bypassing the expected connections.
Suggested links:
– Bambu Lab homepage
– Bambu Lab technical support
The source of the article is from the blog anexartiti.gr