Snap has issued a recall for its Pixy flying selfie camera drones due to safety concerns regarding the batteries. The recall affects all 71,000 drones sold by the company. Instead of just recalling the removable batteries, Snap has decided to recall the entire drone, possibly because they no longer manufacture the batteries themselves.
In collaboration with the US Consumer Product Safety Commission, Snap is urging users to stop using the Pixy Flying Camera immediately and remove the battery from the device. The recall was prompted by reports of four cases of battery bulging, one incident of fire, and one minor injury. As a precautionary measure, Snap is offering full refunds for both the drone and any batteries owned by customers. The amount of the refund may vary depending on whether the product was purchased at a discounted price or not. Interestingly, customers do not need to provide a receipt to receive a refund, even if the drone was a gift.
In order to obtain the refund, users are required to return the entire drone, excluding the batteries. By visiting a provided link and filling out a form with the drone’s serial number, customers can initiate the refund process. Snap will then send a prepaid return label via email to facilitate the return. It is important to note that customers are responsible for the proper disposal of the batteries. Snap advises against dropping them off at local hardware stores or big box retailers like Target. Instead, customers can find guidance on a dedicated website for proper battery disposal.
Snap’s entry into the drone market with the Pixy was an interesting move for a company primarily known for its social media platform. The Pixy aimed to offer a unique perspective on capturing videos, similar to Snap’s Spectacles. However, despite CEO Evan Spiegel’s belief in the potential of the drone market compared to video-capturing glasses, the Pixy did not meet expectations. This recall highlights the number of Pixy drones sold, with approximately 71,000 units reported by the CPSC. It is worth noting that this figure includes separately sold batteries.
Snap’s proactive approach to recalling the Pixy drones demonstrates their commitment to ensuring the safety of their customers. As the company continues to innovate and explore new ventures, they will undoubtedly learn from this experience and strive to provide even better products in the future.
The source of the article is from the blog motopaddock.nl